Customer Service

Returns

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached and in its original packaging.

How to return

Use the returns form provided with your order — or contact Customer Services at info@oscarjacobsongolf.co.uk for a copy if it's no longer to hand. Enclose the form with your return: it carries full instructions on how and where to send your package, and without it your return may be delayed.

Returns address Oscar Jacobson Golf Returns, Unit 10, Park 17, Whitefield, Manchester, M45 8FJ, United Kingdom
Return postage Paid by the customer. Keep proof of postage from a reputable courier — Royal Mail, DHL and the like — in case the parcel is lost on its way back to us.
Processing We'll notify you once your return has been received and inspected, and whether the refund is approved. Within 5 working days
Refunds Approved refunds go back automatically to your original payment method — allow a little extra time for your bank or card company to post it. Original shipping charges are non-refundable.
Exchanges We don't offer exchanges. The fastest route is to return the item you have and, once the return is accepted, place a separate order for the new piece.

Damages and issues

Inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us immediately so we can evaluate the issue and make it right.

Non-returnable items

Custom products — special orders and personalised items — can't be returned; neither can hazardous materials, flammable liquids or gases, or gift cards. Unsure about a specific item? Get in touch.

Any returns question, any time: info@oscarjacobsongolf.co.uk.