We have a 30-day return policy, which means you have 30 days after receiving your item to return your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging.
To start a return please use our returns portal via the link below.
Please ensure that you include the returns form provided with your order or download our returns form here. Please enclose this form with your return to ensure your return is processed in a timely manner. Not enclosing the returns form can lead to delays with processing your return.
All instructions on how and where to send your package is included on the returns form.
Our Returns Address is
Oscar Jacobson Golf Returns, Unit 10, Park 17, Whitefield, Manchester, M45 8FJ, United Kingdom
UK returns are free via Royal Mail Tracked 48. Once your return has been approved you will be sent a link via to download a free Royal Mail label.
If you decide to return your item via an alternative method we are not responsible for any return costs or if the item goes missing in transit.
Original shipping charges are non-refundable
We aim to process all returns within 5 working days of receipt, and the refund will be made back to the original payment method used at time of purchase.
You can always contact us for any returns question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We do not allow exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.