We always hope you're 100% satisfied with your order, but if you would like to make a return, please email us for any return queries at our email address here: firstname.lastname@example.org
You may return your unused and unworn goods, along with all original packaging and labels, within 30 days of receipt for full refund. Please kindly include your order details in any return packages.
Christmas Returns Policy
We’ve extended our refund policy over Christmas.
Changed your mind? Don’t worry, items bought between 1st November and 24th December 2021 can be returned until 31st January 2022 for a refund.
We do not cover return postage costs, unless of course an error has been made from our behalf. We recommend the use of a reputable and trusted courier (ie. Royal Mail, DHL etc) and to retain the proof of postage in case goods are lost in transit back to us.
Once we receive your item(s), please allow up to 10 working days for us to process your return. The refund will be made back to the original payment method used at the time of purchase. Please allow up to 3-5 working days for the funds to appear back into account.
PLEASE DOWNLOAD OUR RETURNS FORM HERE
This should be printed off, filled in and included with your return items. Failure to do so will delay the process of your return request